You want a professional, prosper and renowned business?
FOCUS ON PEOPLE, NOT MONEY!
In network marketing (or any business) client service is key to success. Why?
Because we deal with people, not computers!
Behind every Facebook account, email account, Instagram account, etc., there is a person who wants to deal with another person. Treat them the same way you would want to be treated…and I guarantee you will have lots of success!
So How Do You Want To Be Treated When You Deal With a Person?
Two words come to my mind: RESPECT and PROFESSIONALISM. Obvious hey?
Here is what Eric Schiffer (CEO of DigitalMarketing.com) as to say about how to treat customers:
In my experience as CEO of a large digital marketing company and board member to others, companies that are too focused on new business risk ignoring, alienating and then losing the clients and business they already have. Customers that are taken for granted soon leave, and business suffers.
Here are five simple keys I follow and expect people in my organization(s) to follow, and hope they’ll unlock the door to your greater success:
1. Use the right term. First, I don’t call people clients, or even customers. At my company we refer to them as “guests,” for they are our guests, and we are their host. We are always happy to see them and strive to make their time with each of us a great experience.
2. Anticipate needs. A great waiter knows when to refill your glass or bring the check, just as a great company anticipates what their guests need — often before they know it themselves.
3. Give respect. It costs nothing to be courteous, but you can pay dearly if you aren’t.
4. Treat everyone like a VIP. “There’s only one boss, the customer,” Sam Walton once said. “He can fire everybody from the chairman on down simply by spending his money elsewhere.”
5. Show immediate action and solutions, not blame. Sometimes things get messed up, but apologies, which matter, mean nothing if they aren’t followed by action. Well done is better than well said.
In short, a great guest experience isn’t a department. At my company it’s everybody’s job and, as Henry Ford said: “A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.”
I LOVE his advice! And it’s simple really:
Happy customers will buy more from you and tell more people about you. You want customers buying more and telling more people about you.
You want happy customers.
How do you get happy customers?
- Treat them well.
- Respect them.
- Be honest.
- Respond quickly.
- Be open and accessible.
This is all common sense. But common sense isn’t terribly common, is it?
Practice those simple rules and you will have so much success, you will be a happy entrepreneur!